Booking terms
What you are paying for, when you can cancel, and what happens to your money if your route never fills.
These terms apply to any clean booked and paid for on this website. They were last updated 2026-11-08. Booking online means accepting them — the tickbox on the booking form records that, and we keep the record.
The posted price for the carts you selected, plus tax. Payment is taken in full when you book. What that buys is a place on your neighbourhood’s route — not an appointment at a time of your choosing. We clean carts on the day the District of Summerland collects them, because that is the only part of the fortnight when a cart is empty and already at the road.
Each collection day is a separate visit. If your carts go out on different days — which is common here, since the grey cart is fortnightly and the green cart weekly — each day is its own stop and is priced as one. The booking page shows this before you pay, with what it would cost if those carts went out together.
A route rolls out when 12 carts are booked on it for the same collection day. Until then we hold your place at the price you paid.
If that has not happened within 60 days, we refund you in full, automatically. You do not have to ask, chase or prove anything, and we do not keep an administration fee. This clause exists because we are asking you to pay for a date we cannot yet name, and that is only a fair thing to ask if the downside is entirely ours.
Once your route is running we confirm the date within 24 hours and then send a reminder about 24 hours before each visit.
More than 48 hours before a visit: cancel it for a full refund of that visit, no fee and no questions.
Inside 48 hours: we will reschedule you to the next run at no charge. We would rather move you than keep your money for a clean you did not get.
It is a subscription and your card is kept on file. That is the whole point of it and we are not going to bury it. When you sign up you pay $40 a cart for the first deep clean straight away. After that we charge $25 a cart — plus $10 for each extra cart cleaned on the same visit — once every four weeks, automatically, until you stop it.
18 visits, march to november, and nothing at all over the winter. We do not clean carts in December, January or February, because you cannot wash a cart at −10°C and the water freezes onto it. So we do not charge in those months either. The plan stops after the last November visit and starts again in March at the same price, with no new sign-up fee and no second first-clean charge.
Stopping it takes one message and takes effect immediately. There is no minimum term, no cancellation fee and no notice period. Tell us and the next charge does not happen. You keep any visit you have already paid for.
If a charge fails, we will try it again and tell you. We will not quietly stop cleaning your carts without saying so, and we will not let a failed payment run up a balance — if it cannot be collected we pause the plan rather than accruing a debt against you.
If the price ever changes, you get told before it applies to you, not after, and you can stop the plan at that point with nothing owed. The prices on the rates page are the prices; there are no fuel levies, environmental charges or other add-ons.
If you move house within Summerland, tell us and your remaining visits move to the route your new street sits on. If that route is not running yet, your visits wait until it is rather than being lost.
This is the one thing we need from you, and the schedule is designed so that you do not have to do anything to make it happen: we come after the District’s truck, so the cart is already empty and already at the road.
If we arrive and a cart is still full, we will move you to the next run wherever we can. Where that is not possible there is a $15 per cart charge, which is posted on the price list rather than hidden here. If this happens more than once, the likely cause is that we have you on the wrong day — tell us and we will fix the route, not the fee.
We clean carts where the collection truck leaves them, at the road. We do not come onto the property to fetch a cart from a side yard or behind a gate, and we do not need you to be home. If your cart is somewhere other than the usual spot on your collection day, we may not find it — the notes field on the booking form is the place to tell us anything that saves us guessing.
We will not clean a cart holding anything that is not household waste. That includes liquids, paint, solvents, building rubble, animal waste in quantity, or anything sharp or broken. If we find any of those we will leave the cart, tell you why, and move you to the next run.
District carts are council property and they are not new. We will tell you if we find a cart already cracked, and we will not clean one that is broken enough that washing it would make it worse. If we damage a cart through our own carelessness we will deal with the District about replacing it.
We are not responsible for a stain that will not come out, for fading, or for a cart that still smells because the plastic itself has absorbed it over years. We will tell you honestly if we think a cart is past the point where cleaning helps, and we would rather refund you than take money for a clean that will disappoint you.
We ask for a mobile number because that is how the date reaches you. We use it for your bookings and nothing else, we do not sell it, and we do not sign you up to anything you did not ask for. Stripe handles the payment and we never see your card number.
Tell us before you tell your bank. If you were charged twice, charged the wrong amount, or a clean did not happen, call us on 1 (888) 306-2677 and we will sort it out. We would far rather fix it than argue about it afterwards. Your card statement will show BOSS GROUP, not BinClean Boss.
These terms are a first draft and have not been reviewed by a lawyer. If anything here reads as unfair or unclear, say so — we would rather rewrite it now than rely on it later.
